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    Re: A Good Sextant Buy
    From: Robert Eno
    Date: 2004 Mar 25, 17:55 -0500

    If you are considering purchasing a used sextant, go to Robert E. White and
    Sons in Boston. They are reputable, helpful, honest and knowledgeable.
    I purchased my Plath from them and never regretted it.
    ----- Original Message -----
    From: "Renee Mattie" 
    Sent: Thursday, March 25, 2004 3:22 PM
    Subject: Re: A GOOD SEXTANT BUY
    > I scrolled through some of the negative feedback on this guy.
    > It would seem that he does not understand the products he sells,
    > that he is not careful in the words he uses to describe them
    >   (vintage = repro? calibrated = he can set IC to 0 at 0degrees?)
    > that he is not careful when he photographs things,
    > that he sometimes reuses photos of similar items,
    > that he doesn't pack carefully,
    > that he is rude to customers when they call to complain,
    > and that he has a poor command of the English language.
    > His emails are often rejected by customers' servers
    > (perhaps his ISP is on one or more spam
    > blocking lists?)
    > 97.5% of the time, things work out OK.
    > I am considering buying a sextant, but
    > I am not sure I would want to take the
    > 2.5% risk of disaster by dealing with
    > this seller.  Even at a discount.
    > I guess other potential buyers have
    > declined to bid once they have read
    > about his poor business practices.
    > Which might explain the discount.
    > Joel,
    > I read your comments about packing costs.
    > What percentage of your shipments are damaged
    > in transit?  Do you call your customers
    > names when they call to report it?
    > If you and he were offering essentially
    > identical items, would I be better off
    > paying more to get it from you?  I'm
    > no actuary, but it sounds like an actuarial
    > question to me.
    > Renee

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