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    Re: A Good Sextant Buy
    From: Renee Mattie
    Date: 2004 Mar 25, 15:22 -0500

    I scrolled through some of the negative feedback on this guy.
    It would seem that he does not understand the products he sells,
    that he is not careful in the words he uses to describe them
      (vintage = repro? calibrated = he can set IC to 0 at 0degrees?)
    that he is not careful when he photographs things,
    that he sometimes reuses photos of similar items,
    that he doesn't pack carefully,
    that he is rude to customers when they call to complain,
    and that he has a poor command of the English language.
    His emails are often rejected by customers' servers
    (perhaps his ISP is on one or more spam
    blocking lists?)
    97.5% of the time, things work out OK.
    
    I am considering buying a sextant, but
    I am not sure I would want to take the
    2.5% risk of disaster by dealing with
    this seller.  Even at a discount.
    
    I guess other potential buyers have
    declined to bid once they have read
    about his poor business practices.
    Which might explain the discount.
    
    Joel,
    I read your comments about packing costs.
    What percentage of your shipments are damaged
    in transit?  Do you call your customers
    names when they call to report it?
    
    If you and he were offering essentially
    identical items, would I be better off
    paying more to get it from you?  I'm
    no actuary, but it sounds like an actuarial
    question to me.
    
    Renee
    
    
    

       
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