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    Re: A Good Sextant Buy
    From: Joel Jacobs
    Date: 2004 Mar 25, 17:34 -0500

    Renee,
    
    If you go to our website www.landandseacollection.com, and look at used
    sextants you will find a resume of prices by manufacture of actual sextant
    sales. If  that Freiberger is  really as nice as it appears in the picture,
    we would expect it to bring around $425.00 plus S&H. Only you can judge
    whether buying from someone like us, who offers return privileges, and takes
    extra care in prepping an instrument for sale, and actually testing it,
    writing a detailed description, warts and all, is worth the extra money.
    
    Saying we have never had a sextant damaged is like a boater saying he has
    never run aground. Somewhere along the line it is almost inevitable. I flew
    planes for 21 years before I crashed, and got injured. We have had models
    damaged in shipment, and now double box some of them. Out of 230 shipments
    since last SEP,  4 models were damaged.  With a damaged shipment, we take
    control immediately and make the claim and do everything possible to recoup.
    We do not expect the customer to do any of this. We immediately ship a
    replacement at no cost to the customer. Once, we had to order a replacement.
    If you dig into our Feedbacks and look carefully you will find those whose
    misfortune it was to receive a damaged model.
    
    In the case of a sextant, you have three levels of protection in the way
    they we pack them. I can't say never, but the likelihood is less. I have a
    great series of pictures of a sextant that was improperly packed by someone
    else which if you want I'll send you.
    
    I hope this answers your questions. Renee,
    
    Joel Jacobs
    
    
    
    ----- Original Message -----
    From: "Renee Mattie" 
    To: 
    Sent: Thursday, March 25, 2004 3:22 PM
    Subject: Re: A GOOD SEXTANT BUY
    
    
    > I scrolled through some of the negative feedback on this guy.
    > It would seem that he does not understand the products he sells,
    > that he is not careful in the words he uses to describe them
    >   (vintage = repro? calibrated = he can set IC to 0 at 0degrees?)
    > that he is not careful when he photographs things,
    > that he sometimes reuses photos of similar items,
    > that he doesn't pack carefully,
    > that he is rude to customers when they call to complain,
    > and that he has a poor command of the English language.
    > His emails are often rejected by customers' servers
    > (perhaps his ISP is on one or more spam
    > blocking lists?)
    > 97.5% of the time, things work out OK.
    >
    > I am considering buying a sextant, but
    > I am not sure I would want to take the
    > 2.5% risk of disaster by dealing with
    > this seller.  Even at a discount.
    >
    > I guess other potential buyers have
    > declined to bid once they have read
    > about his poor business practices.
    > Which might explain the discount.
    >
    > Joel,
    > I read your comments about packing costs.
    > What percentage of your shipments are damaged
    > in transit?  Do you call your customers
    > names when they call to report it?
    >
    > If you and he were offering essentially
    > identical items, would I be better off
    > paying more to get it from you?  I'm
    > no actuary, but it sounds like an actuarial
    > question to me.
    >
    > Renee
    
    
    

       
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